Terms of use
Basic terms mentioned in these Terms of use:
Seller
APITAL d.o.o.
Adress: Braće Radić 30, 10340 Vrbovec
e-mail: info@apital.hr
Company PIN: 99450787884
Court registry: Commercial Court of Zagreb
Customer
Customer is any physical or legal entity that buys products from Internet webshop in the way that is expressed in these Terms & Conditions.
Customer selects at least one product, places it in a shopping cart, sends an order to the Seller and with Seller's confirmation of the order Customer pays with electronic banking, wire transfer in bank or any other institution. Alternatively Customer can send an order and pay with cash upon product delivery.
General Terms & Conditions
These General Terms and Conditions are available to all Customers at any time and they can be saved, reused and reproduced.
The General Terms & Conditions regulate the relationship between the Customer and the Seller regarding the conditions and methods for ordering products, product prices, terms and methods of payment, warranty conditions for the correct functionaltiy of the sold items, the Customer's right to submit a written complaint about the Seller's products and services, the right to terminate the contract, conditions for ordering and delivering Products, protection of personal and other data, and other matters important for concluding a sales contract through the online store.
The General Terms and Conditions of the online store form an integral part of every sales contract concluded between the Seller and the Customer via this method.
Before making a purchase, the Customer declares that they have read these General Terms and Conditions and consequently accepts them, as well as that Customer is aware that ordering products includes the obligation to pay the purchase price and delivery where they are applicable. The Customer is also informed of the conditions, deadlines and procedure for exercising the right to unilaterally terminate the sales contract, all of which Customer has understood and accepted.
If the Customer is a physical entity, they must be an adult and legally capable individiual. Contracts on behalf of and for minors or legally incompetent persons may conclude contracts only with the consent of their legal representatives or guardians. The Seller bears no responsibility for actions contrary to this provision.
Customers are required to provide accurate, valid and complete personal information when filling out the registration form. Non-compliance entitles the Seller to deny the sale of products or the provision of services.
The Seller reserves the right in accordance with it's business policy and without prior notice to modify the content of General Terms & Conditions, the product range, retail prices and other information related to the online store.
Due to the nature of accessing web pages, the Seller is not responsible for any damage that may occur to the devices and/or related to the devices used by Customers to access the online store nor in cases where the Customer is unable to use the online store due to reasons beyond the Seller's control.
The deadline for payment of the purchase price of the product (the amount specified in the confirmed order) is 3 (three) days from the date the Customer receives notification from the Seller about the confirmed order, except in cases of cash-on-delivery payments. If the Customer fails to make the payment within this period and no alternative agreement is made between the Seller and the Customer, the order confirmation becomes non-binding for the Seller and will be deleted from the system.
Payment Methods
- Payment via Proforma Invoice - If you choose payment via proforma invoice, we will send a proforma invoice with all the necessary details to the recipient's email adress. Upon receiving funds in our business acount, the goods will be shipped to the delivery adress.
Until the full purchase price is paid, the ordered products remain the property of the Seller, even if they have already been delivered to the Customer.
The invoice is delivered to the Customer via the email address provided for correspondence and in paper form along with the shipment.
Prices
All prices are retail prices expressed in euros (EUR) and include VAT. APITAL d.o.o. reserves the right to modify retail prices unless stated otherwise (e.g., during promotions or other special sales events). Retail prices are valid at the time the order is received and are not predetermined. These prices apply to the payment methods and conditions mentioned above. The listed retail prices are valid exclusively for purchases made via the online store and may differ from the retail prices in showrooms and sales outlets.
Validity of Promotional Offers
The duration and conditions of promotions and other special types of sales (e.g., promotional sales, clearance sales, seasonal discounts, etc.) are specified with each offer.
Right of the Customer to Unilaterally Terminate the Purchase Agreement
The Customer has the right to unilaterally terminate the purchase agreement concluded via the online store within 14 (fourteen) days of the date when the product was delivered into their possession or the possession of a person designated by them, excluding the courier. The customer can exercise this right by submitting an unambiguous written statement expressing their intent to terminate the agreement, sent to APITAL d.o.o., Braće Radić 30, 10 340 Vrbovec, or via email at info@apital.hr. The statement should include the Customer's name, address, phone number, email, and details of the received product.
The Seller is required to promptly provide confirmation of receipt of the termination notice. If the Customer terminates the agreement, the Seller will refund the full amount paid (minus delivery costs, if applicable) within 14 (fourteen) days of receiving the returned product, in accordance with the conditions outlined in these Terms & Conditions. Refunds will be made using the same payment method unless the customer explicitly agrees to an alternative, provided no additional costs are incurred for the refund. Refunds will only be issued once the returned product is received at the address specified on the invoice.
The Customer is responsible for the cost of returning the goods in case of unilateral termination of the agreement.
Before placing an order, the Customer confirms that they have received this notice regarding their right to unilaterally terminate the agreement.
To qualify for a full refund, returned products must be unused, undamaged, and in their original, intact packaging with a copy of the invoice.
The Customer is responsible for any reduction in the product's value resulting from handling that was not necessary to determine its nature, characteristics, or functionality. Therefore:
if the packaging is damaged or missing, the product should be returned immediately with a note about the damage; otherwise, it is considered that the product was received with undamaged packaging,
any damage to the packaging after receipt reduces the product's value in case of agreement termination (see Table 1 below).,
if the product shows visible damage (e.g., broken or missing parts, scratches, cracks, etc.), APITAL must be notified as soon as possible,
products without visible damage should be inspected without further use (e.g., opening refrigerator doors), as additional handling will reduce the product's value,
handling the product, such as washing clothes in a washing machine, will be considered usage,
damaged and/or missing original packaging and handling of the product reduce its value.
In such cases, APITAL reserves the right to refund reduced amounts, as outlined in Table 1.
If the returned product shows mechanical damage or missing components, APITAL may inspect it to determine the nature and cost of actions required to restore it to its original state. The refund amount will be adjusted accordingly.
| Product Condition | Refund deduction |
| Intact packaging, unused, undamaged, and complete | 0% |
| Damaged or missing packaging, unused, undamaged, complete | 20% |
| Damaged or missing packaging, unused, mechanically damaged or incomplete product | Assessed by APITAL |
| Used product |
100% |
Product Availability and Delivery Time
If the product is in stock, the delivery time for Croatia is up to 7 working days for mainland addresses and up to 10 working days for island addresses, starting from the moment the customer receives an email confirming the order. For products not in stock, delivery times may exceed the stated periods. Delivery times may also be extended due to unforeseen circumstances beyond the seller's control, in which case the customer will be promptly informed.
Products are delivered only on working days during the working hours of delivery services. The customer will be contacted to arrange a delivery time.
Delivery is carried out if the delivery address is accessible by a vehicle from a public road. Free delivery does not include bringing products into residential or business premises or setting up and putting products into use.
If the customer is unavailable during delivery, another adult person designated by the customer can accept the product. The recipient must provide their name, relationship to the customer, date of receipt, and signature on the delivery documentation.
Use of Cookies on APITAL d.o.o. Websites and Social Media
APITAL d.o.o. may use cookies to collect and process user data. These data are used to gather aggregate statistics about users and the date and time of their access to websites and social media platforms.
If the data collected via cookies constitutes personal data, it will be treated according to the rules for protecting personal data.
Links to Third-Party Websites or Social Media
The websites and social media platforms of APITAL d.o.o. may include links to third-party websites or social media.
Communication
All communication regarding the order process and purchase agreement is conducted via the email address or phone number provided by the customer during registration.
Disclaimer
The selller aims to ensure the accuracy and timeliness of the information published on the website. However, product characteristics, stock levels, and prices may change faster than the website can be updated. In such cases, the seller will notify the customer as soon as possible and offer the option to cancel or modify the order.
All product photos on the APITAL d.o.o. website are symbolic.
Customer Complaints and Disputes
These Terms and Conditions are in accordance with the Consumer Protection Act and other regulations of the Republic of Croatia. Written complaints about products or services can be submitted in person at the seller’s address or sent via mail or email.
The seller must promptly acknowledge receipt of the complaint, inform the customer of the expected resolution time, and respond to the complaint within 15 days.
Disputes will be resolved amicably whenever possible. If not, the customer may refer the matter to the Court of Honour of the Croatian Chamber of Commerce or authorized Mediation Centres.
Per European Commission Regulation No. 524/2013, consumers may use the Online Dispute Resolution platform for cross-border disputes: http://ec.europa.eu/odr. This platform does not currently support disputes with traders from Croatia.
